Your cart is empty
You may check out all the available products and buy some in the shop
Return to shop01. The Foundation of Trust
A return policy is more than just a legal requirement; it is a testament to the confidence we have in our artisans. We provide a comprehensive 30-day return and exchange window. This timeframe begins the moment the carrier confirms delivery to your specified address. During these thirty days, we encourage you to handle the leather, inspect the saddle stitching, and ensure the wallet integrates perfectly with your lifestyle.
Because our wallets are crafted from premium, full-grain leather, they are sensitive to their environment. To be eligible for a full reimbursement, the item must be returned in its original, "shop-fresh" condition. This means no scuffs, no stretch marks on the card slots, and no exposure to moisture or oils that would initiate the patina process prematurely. For detailed guidance on maintaining your item during the trial period, please refer to our Heritage & Care guide.
02. Specific Case Management
I.
Change of Mind or Personal Style
We recognize that leather is a tactile and highly personal choice. If the specific hue or grain density does not align with your preference, you are fully entitled to a return. At Classymanshop, we believe in a frictionless experience; therefore, we do not charge any restocking fees. Your only responsibility is to initiate the process within the 30-day window. If you wish to swap for a different model, our Order Exchange team is ready to assist.
II.
Craftsmanship Defects & Faulty Goods
Handmade does not mean imperfect in utility. If you receive a wallet with structural flaws—such as a failing seam, hardware malfunction, or an unintended blemish in the leather—we consider this a breach of our promise. These instances are prioritized under our Terms of Service. We will provide a 100% refund or ship a replacement crafted with priority status.
III.
Logistical Errors & Non-Delivery
If the item delivered is not what you ordered, or if your package arrives visibly damaged by the carrier, please contact our support concierge within 48 hours. For shipments that never reach their destination, we utilize our Live Tracking Data to verify the loss. Confirmed lost packages are eligible for a full refund or immediate re-shipment as outlined in our Shipping & Delivery protocols.
03. Return Logistics & Costs
Transparency in logistics is vital. We have removed the financial burden of returns from our customers:
Shipping Costs: Classymanshop assumes full responsibility for return shipping costs. Upon approval of your return request, we will issue a pre-paid shipping label. Restocking Fees: There are absolutely no hidden fees, administrative costs, or restocking deductions. The value of your original purchase is exactly what will be returned to you.
04. Reimbursement Protocol
Once your return package arrives at our physical studio located at 7404 Metzger Ave, Anchorage, AK 99506, United States, it undergoes a meticulous quality inspection. This ensures the wallet can be re-homed or recycled appropriately.
The Refund Window: Following the successful inspection of your item, we will initiate a refund to your original payment method. Our internal processing time is guaranteed within 5 business days. While we release the funds immediately, please consult your bank or credit provider for their specific posting times. For a list of supported transaction types, see Payment Methods.
05. Cancellation Requests
If you need to revoke an order, please do so within 12 hours of placement. Because our artisans begin the leather selection and cutting process shortly after an order is received, requests made after this window will be treated as standard returns. Please visit our Cancellation Dashboard for immediate assistance.